SOMA Connect troubleshooting

Use the following steps to restart SOMA Connect

• Restart SOMA Connect
  • Unplug SOMA Connect power adapter
  • Wait 10 seconds
  • Plug in SOMA Connect power adapter
    • Make sure that the provided micro-USB charging cable is used for the SOMA Connect (the micro-end is connected to the SOMA Connect), the USB cable with audio jack is only for the Smart Shades / Tilt
    • Make sure that there is nothing attached to the USB A sockets, e.g. do not charge Smart Shades devices or anything else using the SOMA Connect. Using the SOMA Connect for charging external USB devices increases the power consumption which in turn decreases the reliability of many functions of the SOMA Connect including Bluetooth, Wi-Fi, SD card, etc.

• Red and green indicator lights start blinking
• Wait until the green light is turned ON and not blinking anymore
  • It may take about 50-60 seconds depending on how many SOMA Smart Shades / SOMA Tilt devices you have and how good is the signal between them
    • If the green light does not end up being solid green after 2 minutes of restarting, then retry  by restarting the SOMA Connect again
      • If this does not help then the SD card might be corrupted. Follow the steps here to rewrite the SOMA Connect software to the SD card
• The red light continues to blink unless the SOMA Connect has been connected to the network using Wi-Fi or ethernet cable in which case it's turned ON
  • Demonstration video of the indicator lights in case the SOMA Connect boots up properly but the network is not configured/accessible: https://we.tl/t-5jBESD3Yvc

Use the following steps to check if SOMA Connect has started up properly

• Open Smart Shades app
• Place the phone next to the SOMA Connect
• Select SOMA Connect from the left-hand menu
• The SOMA Connect ID and list of available Wi-Fi networks are displayed in case of successful startup