Reconfiguring / resetting a device

Resetting and reconfiguring using the Smart Shades app

In the Smart Shades app > Device Settings > Troubleshooting > Reset and Reconfigure Device

Resetting using the nRF Connect app

• Use this method if resetting using the Smart Shades app is not possible
• Download and install the nRF Connect app
  • Android: https://play.google.com/store/apps/details?id=no.nordicsemi.android.mcp
  • iOS: https://apps.apple.com/us/app/nrf-connect/id1054362403
• Open the nrfConnect app
• Apply scanning filters and press SCAN
  • Device name "S" (or "RISE" if you have pre-2018 model)
  • RSSI -45dBm

• Place the phone next to the Smart Shades device you want to reset and select and CONNECT to the device from the list with the biggest RSSI (e.g. RSSI -25 is bigger than RSSI -30)

• Select service with ID 00001890-B87F-490C-92CB-11BA5EA5167C from the list
  • You have to swipe to the right on the connected devices screen on iOS to see the list of services and characteristics
    • You may need to disconnect and reconnect in case the characteristics list is not populated

• Select the UP ARROW on characteristic with ID 00001891-B87F-490C-92CB-11BA5EA5167C

• Write value
  • Android: 0x51 as BYTE and press SEND button
  • iOS: 81 as UINT8 and press Write button

• DISCONNECT from the device if not disconnected automatically

• After resetting using the nRF Connect app, use the Smart Shades app to reconfigure the device: open Device Settings > Troubleshooting > Reset and Reconfigure Device or if the device is not present yet on the Smart Shades app: Open Left Menu > Add Device